Australian customer-experience consultancy offering AI and automation opportunity assessment, business cases, solution delivery and ongoing support. It declares offices in Sydney, Melbourne, Canberra, Perth and Brisbane, separately from Auckland. Customer Science Pty Ltd matches its published ABN. Older Google client accounts below concern broader consulting rather than verified current AI delivery.
Published information, with individual source dates. Confirm current capability and availability directly.
Services below are drawn from the linked public sources. Confirm scope, delivery team and current availability directly.
Find help with repetitive processes, integrations and AI-assisted workflows. Start with a specific task and a measurable baseline.
Explore this service category ↗Compare teams building custom AI applications, agents and integrations. Ask about evaluation, deployment and support.
Explore this service category ↗Choose where AI fits, assess readiness and shape a practical roadmap before committing to a build.
Explore this service category ↗These are attributed summaries of published feedback. They are not reviews collected or independently verified by this directory.
Describes engaging Customer Science on an Inabox Group service/call-centre transformation and praises the technical and consulting team. Google labels the account as edited seven years ago. Reported improvement is the reviewer’s assessment, not an independently measured result or a demonstrated AI project.
Project: Inabox Group service-centre transformation
The reviewer identifies a role at Yellow Brick Road Holdings and describes Customer Science’s customer-centred design and mobile-app project management. Google labels it eight years old. On-time and on-budget delivery are reviewer claims; the role is historical attribution, not a verified current employer or an AI implementation.
Project: Mobile-app customer design and project management
Describes engaging Customer Science as a commercial manager for a multinational organisation to help implement a BPO contract realignment. Praises process and negotiation guidance. Google shows a seven-year relative age; the client company is unnamed and no current AI outcome or independently verified benefit is established.
Project: BPO contract realignment consulting
Google Maps ↗ — external review platform. Three expanded public client accounts on the original matched Google business profile. These older accounts concern broader consulting, not verified AI delivery. Exact publication dates and authenticated client relationships are unconfirmed; platform stars and aggregate scores are not imported.
No original client reviews have been approved for this profile yet.
Worked with Customer Science? Share your experience ↗“Website checked” means we inspected published information. It is not an endorsement, an audit of delivery quality or confirmation of legal identity. The source-check range shows the earliest and latest recorded inspections. Each date applies to its linked evidence; it does not mean every profile detail was rechecked together.
Published ABN: 16600741197. Checked against the Australian Business Register. Source ↗
Advertises customer experience, service transformation, AI and automation for Australian organisations. Its Google-review link resolves to the original Customer Science business profile with the same official website. Provider certification, client-count and benefit statements are not independently verified here.
Checked 2026-10-22Offers opportunity assessment, a written business case, costs/risks/controls, design, delivery and support. Distinguishes rule-based automation from generative or agentic AI with human oversight. RPA case examples and marketing savings are not automatically evidence of AI implementation or independently measured benefits.
Checked 2026-10-22Publishes Customer Science Pty Ltd, ABN 16600741197, and explicitly lists offices in Sydney, Melbourne, Canberra, Perth and Brisbane, with Auckland separate. Australian locations are provider declarations, not inspected premises, staffing guarantees or wholly onshore delivery assurance.
Checked 2026-10-22Provider-published legal name matches registry entity: CUSTOMER SCIENCE PTY LTD, ABN 16600741197, is active. The match does not authenticate client reviews or certify delivery outcomes.
Checked 2026-10-22Expanded public accounts by vincent pesquet, Scott Graham and Michael Gates describe direct consulting engagements. The matched Google business profile links customerscience.com.au. Google shows relative ages of seven or eight years; exact publication dates are not established. Partner/hearsay comments are excluded. These are external platform accounts, not reviews collected or independently authenticated by this directory, and they do not verify current AI capability.
Checked 2026-10-22